Peter Bendor-Samuel founded Everest Group in 1991 with the vision to assist the then nascent outsourcing and global services industry to evolve more powerful and effective mechanisms to create and capture value.
Chief in the new people front, Mark Mehmet, who has been with Guzmán for over 20 years, is the strong #2 in IT and has been instrumental in the execution of the IT strategy for the company. Mike Dulceak has been with the company eight years and has overseen the transformation of the infrastructure. Todd Stille has been with the company 30 years and remains as the chief architect, reporting to Guzmán. Their knowledge, trust in the firm and commitment were essential for successfully completing the journey. The company invested in training those who were loyal to the company, had a deep understanding of the business and were willing to transform themselves. But Guzmán says “the team’s nature and talent had to be transformed dramatically.” The firm brought in key new people to help reach the skills objectives but about one-third of the original team remains, and they have been trained with necessary new skills. And all IT resources company-wide are now managed by the Project Management Office (PMO), which reports directly to the CEO because of the strategic level of change necessary for the transformation.Įven with shifting to an as-a-service model, the size of the IT department hasn’t changed.
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The firm also focused on process excellence and implemented change management, ITIL, the agile methodology for software development, and outsourced SAP-specific solutions managers and application life cycle management. Summing up the migrations to as-a-service models, Guzmán says, “We migrated away from managing things that go bump in the night.” Smith’s data from the ordering system, SAP, and other sources and loads it into the data warehouse in the cloud at FusionOps, performing all analytics, reporting, etc.
Data as a Service – Nearly three years ago, the firm shifted to FusionOps for data as a service.Now it can fire up servers for testing and shut them down without having that infrastructure in house. Platform as a Service – The firm implemented Microsoft’s Azure platform for its development environment.
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